Frequently Asked Questions


Q: When will my order be shipped?
A: Once we received your payment, your order will be shipped within 1-2 business days. 
Q: Do I need a company name and a sellers permit to create an account?
A: No, you do not need them but you cannot just leave them blank. You can put N/A in both fields. 
Q: What payment method(s) do you accept?
A: We accept Credit card(Visa, Master, Discover) and Paypal(Confirmed addresses only).
Q: Do you accept international order?
A: Sorry, we don't take international orders.
Q: Do you ship to Hawaii/Alaska?

A: Yes, we ship to anywhere in the US with a vaild street address. No P.O. box address.

* Please do understand that shipping will be higher if ship to Hawaii/Alaska. * 

Q: Where can I find my invoice?
A: When you receive your package, the invoice will be taped on the outside of your package. Or you can log in your account to check your order history.
Q: What shipping method(s) do you use?
A: All orders will be shipped by UPS Ground. 
Q: When will I receive my order?
A: UPS ground takes 1-6 business days depending on the address. Click here to see the map for UPS timeframe guidelines.
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228 E 11th St Los Angeles, CA 90015
| Phone: 213-746-0188